Welcome to RS



Product information

Ordering & Payments

Information on placing and paying for your order

Delivery options

Get your order when you want it

Conditions of sale

All orders are accepted by RS subject to the Terms and Conditions of Sale

Website Terms and conditions of use

Information on access to and use of this website

Privacy Policy

RS is committed to safeguarding your privacy online.

Using RS Online

Using our website

Online orders

Information on placing your order

Finding Products

Information on finding your products

Stock check

Using Stock check

Online quotes

How to place an online quote

RS online feedback

We would love to hear from you.

Register with RS

How to register with RS

Forgotten pasword or username

Forgotten username or password

Request or redeem quotations

Request or redeem your quotations

Create parts list

Create your own parts list

View order history

The easy way to keep track of your orders.

Forward/Schedule orders

Schedule orders to be delivered on different dates

Large orders

If you have a large order, we can help you reduce the cost.


Return your purchase for a replacement or refund

Mailing List

Subscribe or unsubscribe from marketing emails.

Technical Help

We've got all the information, support and advice you need.


Online community of technical experts and free design tools

Catalogue Request

Request a catalogue

Fasteners Wallplanner PDF

Download a PDF Fastners wallplanner


Our calibration offer

Contact us

Contact us details

Ordering Methods

Privacy Policy

What personally identifiable information is collected from me?

RS Online collects information in several ways:

Some personal information is gathered when you register. During registration, RS Online asks you for a Username, Password, your name, telephone number, email address, company name, address, company's area of business, job technology, job function, purchasing influence, number of employees in your company, your primary product interest and how you heard about the site.

We may also record some details of how you use the site, such as adverts you click on, products you search for, products you purchase, and information you download. If you accessed this site following a search on the internet, we may record the search you undertook and how it relates to your use of this site.

We may keep copies of information you submit when you send email feedback to the site, ask a technical question, or report a problem. If you contact RS Online in writing we may keep a record of that correspondence. RS Online also occasionally asks users to complete surveys that we use for research purposes.

What does RS Components Cyprus do to protect my personal data online?

RS Components Cyprus (TCC Hellas SA) always aim to deliver the highest level of service and security to our customers and RS Online has been specifically designed with security in mind.

In order to ensure the security and protection of your personal details whenever you submit any sensitive information such as credit card number and account details, we use the following security methods:

128 bit Secure Sockets Layer (SSL) encryption - the latest technology to encode and protect your data - which is your guarantee for a safe and secure transaction.

Your RS Online Account Information and RS Online Personal Profile are password-protected so that you and only you have access to this personal information. You may edit your RS Online Account Information and RS Online Personal Profile by using your RS Online user name and password and by clicking on the 'my account' button on your home page navigation bar. We recommend that you do not divulge your password to anyone. RS Online will never ask you for your password in an unsolicited phone call or in an unsolicited email.

What are cookies and why do I need to enable them?

Cookies are short pieces of data that are sent to your computer when you visit a website.

We use cookies so you can add/remove products to/from the order form, and to complete a purchase. These cookies are not saved on your machine, and we do not use them to track your online behaviour.

If you add products to the order form but decide to not to complete a purchase that visit, for your convenience we save the order form reference number in a cookie so that we can retrieve it for your next visit.

As a result, we strongly encourage you to configure your web browser to accept cookies from our website.

Is enabling cookies safe?

Yes. Cookies are just short pieces of data, and they are unable to perform any operation by themselves.

How do I change my cookies setting so I can shop online?

To enable cookies, follow the instructions below for the browser version you are using.

  • Mozilla Firefox
    Go to the "Tools" menu.
    Select "Options".
    Select the "Privacy" icon.
    Check the box corresponding to "Allow sites to set cookies".
    Click "OK" to save changes.

  • Netscape 7.1/Mozilla 5.0
    Select "Preferences" from the Edit menu.
    Click on the arrow next to "Privacy & Security" in the scrolling window to expand.
    Under "Privacy & Security", select "Cookies."
    Select "Enable all cookies".
    Click "OK".

  • Microsoft Internet Explorer 6.0
    Select "Internet Options" from the Tools menu.
    Click on the "Privacy" tab.
    Click the "Default" button (or manually slide the bar down to "Medium") under "Settings".
    Click "OK".

  • Microsoft Internet Explorer 5.x
    Select "Internet Options" from the Tools menu.
    Click on the "Security" tab.
    Click the "Custom Level" button.
    Scroll down to the "Cookies" section.
    Set "Allow per-session cookies" to "Enable".
    Click "OK".

  • Microsoft Internet Explorer 4.x
    Select "Internet Options" from the View menu.
    Click on the "Advanced" tab.
    Scroll down to find "Cookies" within the "Security" section.
    To enable: Select "Always accept cookies".
    Click "OK".

  • Netscape Communicator 4.x
    Select "Preferences" from the Edit menu.
    Find the "Cookies" section in the "Advanced" category.
    To enable: Select "Accept all cookies" (or "Enable all cookies").
    Click "OK".

    How is my information used?

    RS Online uses your information for the purposes of order fulfilment, occasional direct marketing activities, for the administration of prize draws and competitions you may enter, and to provide you with customised and relevant information on your home page when you visit the site. If you wish to opt out of receiving occasional direct marketing correspondence you can do so by selecting 'my account' in the homepage navigation bar and changing your preferences in 'Special offers.'

    RS Online also does research on our users' demographics, interests, and behaviour. We do this to better understand and serve our users and to review, develop and improve the products and services we offer.

    Who is collecting my information?

    The personal information you provide to this site is collected by RS Components Cyprus (TCC Hellas SA) and its third party agents.

    Please be aware that RS Online has links to other sites which may collect personally identifiable information about you. The information practices of those web sites linked to RS Online are not covered by this privacy statement.

    With whom will my information may be shared with?

    TCC Hellas SA is an authorized distributor of RS Components in Cyprus. RS Components Ltd is a member of a world-wide Group of companies of which Electrocomponents plc is the parent company. RS Components Cyprus (TCC Hellas SA) may share information collected about you via the RS Online web site with RS Components Ltd. RS Components Ltd never sell, rent, or give away information that personally identifies customers to third parties except where elements of the business have been outsourced and the provision of such information is required for the provision of the service to you. Under such circumstances, the security and confidentiality of personal information would form a part of the legal agreement between us and the supplier. RS Components Cyprus (TCC Hellas SA) may also disclose user information in special cases when we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be causing injury to or interference with (either intentionally or unintentionally) RS Components Cyprus (TCC Hellas SA)' rights or property, other RS Online users, or anyone else that could be harmed by such activities. In addition, RS Components Cyprus (TCC Hellas SA) may disclose user information when the law requires it.

    What are my choices regarding collection, use, and distribution of my information?

    RS Online may, from time to time, send you email regarding our products and About RS. In addition, we may occasionally send you direct mail about products and About RS that we feel may be of interest to you. Only RS Online or its agents will send you these direct mailings. If you do not want to receive email messages from us, simply select to be removed from our email list when registering. Or, at any time you can easily edit your RS Online Personal Profile to no longer receive such mailings. If you do not wish to receive other forms of direct mail promotions from us, then please contact us on 357 2237 6450

    What is RS Online's policy on allowing me to update, correct, or delete my personally identifiable information?

    You may edit your Personal Profile information at any time by clicking on the 'my account' button on your home page navigation bar. If you have forgotten your password, or have any other problems accessing the site, please contact us on 357 2237 6450

    Additional Information

    Questions regarding this policy should be directed by e-mail to: rscyprus@thetccgroup.org.

    TCC Hellas SA
    28 Agiou Georgiou
    14234 Nea Ionia, Athens

    RS Components Cyprus (TCC Hellas SA) is notified under the Data Protection Act 1998.